Refund policy

Last updated: November 10, 2026

30-Day Money-Back Guarantee

We want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order for a full refund of the item price.

How to start a return

Email us at e275@vietminhglobal.com with your order number and the reason for your return.
We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.
Pack the item securely, ideally in its original packaging, and ship it back with a trackable shipping method.

Conditions

Items must be returned in the same condition you received them, without significant damage or missing parts.
Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect.
Shipping Protection fees and original shipping charges are non-refundable.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days with your order number and photos of the issue, and we will send a replacement or issue a full refund at no extra cost.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.